Terms of service

Terms of Service

Welcome to Sunter Furniture (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your use of our website www.sunterfurniture.co.uk and any purchases you make from us.

By accessing our site or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Information

Sunter Furniture is a UK-based online furniture retailer.

Our registered contact email is info@sunterfurniture.co.uk.

We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page with a revised “Last updated” date.

2. Online Store Terms

By using our website, you confirm that:

 

  • You are at least 18 years old or have permission from a parent/guardian.
  • You are using the site for lawful purposes only.
  • You will not use our products for any illegal or unauthorised purpose.

We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information

We make every effort to display our products as accurately as possible, including colours, dimensions, and descriptions.

However, variations may occur due to screen settings or materials used.

All products are subject to availability, and we reserve the right to discontinue or modify any item at any time.

4. Pricing and Payment

All prices listed on our website are in British Pounds (GBP) and include VAT where applicable.

Payment must be made in full at the time of purchase.

We accept payments via Shopify’s secure checkout system and trusted third-party payment processors.

We reserve the right to correct any pricing errors or cancel orders where incorrect pricing has occurred.

5. Orders and Acceptance

When you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance.

Your order is accepted once we send a shipping confirmation or dispatch notice.

We reserve the right to cancel or refuse any order, including where:

 

  • The item is out of stock
  • Payment cannot be processed
  • Fraudulent activity is suspected

6. Shipping and Delivery

We deliver furniture only within the United Kingdom.

Estimated delivery times are provided at checkout but may vary due to circumstances beyond our control (e.g., courier delays or supply issues).

You will be notified of any significant delays.

7. Returns and Refunds

Please refer to our Return & Refund Policy for full details on returning products and requesting refunds.

8. Intellectual Property

All content on this website — including images, text, designs, and logos — is owned or licensed by Sunter Furniture and protected by UK copyright and trademark laws.

You may not reproduce, distribute, or modify any part of this website without our written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Sunter Furniture shall not be liable for any:

 

  • Indirect, incidental, or consequential losses
  • Loss of profits, revenue, or data
  • Damages arising from the use or inability to use our products or website

Nothing in these Terms limits our liability for death or personal injury caused by our negligence or for fraud.

10. Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes will be handled exclusively by the courts of England and Wales.

12. Contact Information

Questions about the Terms of Service should be sent to:

Sunter Furniture

Email: info@sunterfurniture.co.uk

Website: www.sunterfurniture.co.uk