Shipping policy

Shipping Policy

Thank you for shopping with Sunter Furniture.

This Shipping Policy outlines how we handle delivery, processing times, and shipping-related questions for orders placed through www.sunterfurniture.co.uk.

1. Delivery Locations

We currently deliver throughout the United Kingdom (mainland only).

Unfortunately, we are unable to deliver to international addresses, PO boxes, or certain remote areas at this time.

If you’re unsure whether we can deliver to your location, please contact us before placing your order at info@sunterfurniture.co.uk.

2. Processing Times

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Once processed, your order will be prepared for dispatch with our trusted courier partners.
  • We’ll notify you via email once your order has been shipped, along with tracking information (if available).

3. Delivery Times

Estimated delivery timeframes (after dispatch):

 

  • Standard delivery: 3–5 business days
  • Large furniture items: 5–7 business days (depending on size and courier availability)

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or high-demand periods.

4. Delivery Charges

Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order.

From time to time, we may offer free delivery promotions, which will be clearly stated on our website.

5. Receiving Your Order

  • Someone must be present at the delivery address to receive and sign for the order.
  • Please inspect your items carefully upon delivery.
    If there is any visible damage, make a note with the courier and contact us within 48 hours at info@sunterfurniture.co.uk with photos so we can resolve the issue promptly.

6. Missed Deliveries & Redelivery

If you miss a scheduled delivery, the courier will usually leave a card with redelivery instructions.

Repeated failed deliveries may result in additional charges for redelivery or storage.

7. Pre-Orders & Made-to-Order Items

Some furniture pieces may be made-to-order or on pre-order.

Estimated delivery dates for these items will be stated on the product page or confirmed via email.

We will keep you informed of any updates or changes to expected delivery times.

8. Damaged, Lost, or Delayed Deliveries

If your order is delayed, lost, or arrives damaged, please contact us immediately.

We will work with our courier partners to investigate and resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about shipping, delivery times, or tracking your order, please contact:

Sunter Furniture

Email: info@sunterfurniture.co.uk

Website: www.sunterfurniture.co.uk