Refund policy

Return & Refund Policy

Thank you for shopping with Sunter Furniture.

We want you to be completely satisfied with your purchase. Please read our policy below for details on returns, refunds, and cancellations.

1. Returns Eligibility

We accept returns for unused, undamaged, and resalable items within 14 days of delivery.

To be eligible for a return:

 

  • The item must be in its original packaging and condition.
  • You must provide proof of purchase (e.g., order number or receipt).

Please note:

Custom-made, personalised, or clearance items cannot be returned unless they are faulty or damaged on arrival.

2. How to Request a Return

To start a return, please email us at info@sunterfurniture.co.uk within 14 days of receiving your order.

Include:

 

  • Your full name
  • Order number
  • The item(s) you wish to return
  • The reason for the return

Once your request is reviewed, we’ll send you instructions on how and where to send your return.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is faulty, incorrect, or damaged.
  • We recommend using a tracked delivery service and keeping your proof of postage.
  • Returned items remain your responsibility until we receive them.

4. Refunds

Once your returned item is received and inspected:

 

  • If approved, we’ll issue a refund to your original payment method within 5–10 business days.
  • You’ll receive an email notification confirming your refund.

Please note that shipping costs (if any) are non-refundable unless the return is due to our error.

5. Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage.

We will arrange a replacement, repair, or refund at no extra cost to you.

6. Cancellations (Before Dispatch)

If you wish to cancel your order before it ships, please contact us as soon as possible at info@sunterfurniture.co.uk.

If your order has not yet been dispatched, we’ll process a full refund.

Once shipped, the standard returns process applies.

7. Exceptions & Non-Returnable Items

We cannot accept returns for:

 

  • Custom or made-to-order furniture
  • Sale or clearance items
  • Items that have been used, assembled, or altered after delivery

8. Contact Us

For any questions about returns or refunds, please contact:

Sunter Furniture

Email: info@sunterfurniture.co.uk

Website: www.sunterfurniture.co.uk